I recv’d a brief reply from USAA, but only to let me know they kicked it upstairs. Here it is:

Dear Colonel Bathurst,

Your email addressed to Mr. Parker was received by CEO Member Relations.  Feedback from our members is important to us, and we are always interested in ways we can improve our products and services.  Your comments will be shared with the appropriate area for review, and our business specialist will follow-up with you directly within two business days.  We appreciate the opportunity to address your concerns.

Thank you,
Eric L
USAA

Originally posted 2017-02-11 16:21:16.